What's new in Routific

Learn about new features and improvements we've recently shipped

August 28, 2026

Use Routific’s API to automate the whole delivery process

If your orders live in a POS, online store, or ordering platform, you can now use Routific’s API to run the whole delivery day without needing to log into the web-based dispatcher app to schedule, dispatch, or close out stops.

Actions now available via the API include:

• Order management:

• Creation: push orders from your POS or order system as they arrive, with addresses, time windows, load, and any custom data you need to add.

  • Cancellations: when a customer cancels, delete the order — singly or in bulk, even if already scheduled to a route. Route timing recalculates automatically.
  • Completion: mark orders delivered or missed from your own app or POS, so drivers using a custom app never have to open Routific. Customer notifications, ETAs, and webhooks all fire exactly as they would from a driver in the Routific app.

• Route optimization: Schedule all orders for a particular date, or assign specific orders to specific routes. This is the same functionality behind the “Schedule all” button in the web app.

• Publish to drivers: send the finished plan to the mobile app when your systems are ready.

Subscribe to these webhooks to have route and order changes pushed to you:

• route.published
• route.etas_updated
• order.status_updated

Get the full details in the API documentation.

August 24, 2026

Switch between map and satellite views in the Routific mobile app

A standard map view doesn’t always make it clear where the best parking is or which building entrance to use. Drivers can now switch to satellite view inside the mobile app, so they can get a better sense of the environment around each stop.

Read more about using the Routific mobile app.

August 12, 2026

Set driver break times

The new Routific now enables dispatchers to set break times for each driver, and plan routes around those breaks.

During delivery, drivers can see their scheduled break times in the app — and report the exact start and end times of their actual breaks. If there’s a difference between the scheduled and actual break times, Routific automatically adjusts the rest of the route plan to keep timing, ETAs, and customer notifications up to date.

Read more about how driver breaks work in Routific.

August 4, 2026

Manage all your orders from one screen

Our revamped Orders page is built for the everyday work of managing orders:

• Need to find a specific order, or set of orders? Our expanded search function now includes tags, custom fields, delivery instructions, and driver notes, so it’s easier to find what you’re looking for.
• The order details table surfaces what you need at a glance, including scheduled date, custom fields, and order notes. A map alongside puts every order in context.
• Filter by order status, customer name, created/scheduled/delivered date, or whether the driver left a note. You can combine filters to build views for daily review, deeper analysis, or bulk action.
• Select multiple orders to take bulk actions like unscheduling, editing, deleting, or adding to a customer profile.

Routific will remember your setup so you’ll come back to the same view you created.

Read more about how to use and customize your orders page.

July 22, 2026

Customize CSV exports

Routific offers an option to download route data as a CSV spreadsheet — and now it’s possible to choose exactly which columns are included in the download.

There are several scenarios where a CSV download may be needed. For example:

• To print a hard copy of each day’s routes for drivers or dispatchers who prefer that.
• To create a backup or archive copy of POD signatures and photographs.
• To compare planned vs actual arrival and departure times at each stop.
• To customize an end-of-day report for your business.
• To keep records for audits.

This is part of our ongoing project to make Routific as flexible as possible to meet our customers’ diverse business needs and priorities.

July 10, 2026

New Routific Timeline features and updates

We’ve made a number of changes to our timeline to make it easier to view and edit your routes. You can now:

• Drag and drop individual stops to a new spot on their original route, or between routes.
• Move multiple stops to a new route. Simply Shift + click to use the multi-select option.
• Show or hide stop numbers.

There are also some changes designed to give you more control over how you arrange your screen real estate. You can:

• Show or hide driver details to give the timeline more room.
• Adjust the height of the timeline.
• Show or hide the entire timeline.

Read more about using the Routific Timeline.

July 10, 2026

Allow drivers to re-order stops during a route

When planned routes meet real-world conditions on the road, drivers may need some flexibility. With Routific’s new driver workflow tools, dispatchers can allow drivers to re-order their stops, even after a route has started. There’s no need to call or wait for a new route plan — drivers can simply mark any stop “Go here first”.

There are many scenarios where this can be useful:

• Unexpected traffic or road closures.
• A stop needs to be re-attempted because a customer wasn’t there to receive a delivery, the loading bay was busy, etc.
• An urgent last-minute order.

July 10, 2026

See exactly where a stop was marked as complete

Routific now saves the exact GPS location where a driver marks a stop delivered, missed, or reattempted. Inside your order details, you'll see the actual completion location plotted alongside the planned stop — so you can confirm a delivery happened where it should have, resolve disputes, and catch address mismatches.

June 30, 2026

Choose when you want customer notifications to be sent

The moment when a dispatcher publishes a route is not always the best time to send out a customer notification. For example, if you’re planning routes several days ahead you might not want to notify customers too early; or if the route is published late at night, you don’t want to disturb them. Now you can choose exactly when the “delivery scheduled” notification goes out: immediately when the route is published, or 30 minutes to 24 hours before the route actually starts.

June 29, 2026

Fine-tune ETA promises in customer notifications

Routific’s algorithm predicts a precise ETA, but when communicating a delivery window to customers you don’t want to create unrealistic expectations. For example, if your delivery ETA is 2pm and you want to give your customer a one-hour delivery window, 30 minutes before and after the ETA might set their expectation too early.

Now you can edit Routific’s customer notifications to set a more precise delivery window. So for the 2pm delivery, you can choose 15 minutes earlier than ETA for the earliest arrival, and 60 minutes after the ETA for latest arrival. The customer will get a message to expect their delivery anytime between 1:45pm and 3pm.

June 26, 2026

Routific app now available in Portuguese and Italian

The Routific mobile app for delivery drivers is now available in Portuguese and Italian.

Delivery drivers do not need to change anything in the Routific app. If the phone's language is set to one of our supported languages, the app will automatically use it.

Want to see another language supported?

If you or your drivers need the mobile app in another language, let us know. Email us at support@routific.com and tell us which language would be most helpful. Your feedback helps us prioritize what to build next.

June 18, 2026

Use webhooks to get real-time updates from Routific in your other systems

Most businesses use lots of different software systems to manage their operations: e-commerce storefronts, order management software, CRM systems, or their own dashboards.

Webhooks allow you to keep your other systems in sync with Routific automatically. Whereas an API requires your system to request information, webhooks push updates to you the moment something happens. For example, you might use webhooks to:

• Print packing labels the moment a route is published
• Mark orders as delivered in your own system the instant a driver completes a stop

Routific currently supports three events: route published, route ETAs updated, and order status updated.

You'll need a developer to set up the receiving endpoint. Read more about how webhooks work in Routific.

June 18, 2026

Add your logo and brand colour to the delivery tracker

By popular demand! You can now really personalize the delivery experience by adding your company logo and brand color to the delivery tracker, which is included with every customer notification.

June 18, 2026

Our Shopify integration is now two-way

Our Routific-Shopify integration now allows you to send data back to Shopify so you don’t need to manually update statuses. Depending on your business workflows, you can tag your orders as delivered, or mark them as fulfilled.

Read more about how to connect Shopify and Routific here.

June 9, 2026

De Routific-app voor bezorgers is nu beschikbaar in het Nederlands

De Routific mobiele app voor bezorgers is nu beschikbaar in het Nederlands.

Bezorgers hoeven niets aan te passen in de Routific-app om Nederlands te gebruiken. Als de taal van de telefoon is ingesteld op Nederlands, verschijnt de app automatisch in het Nederlands.

Choose the date format for your customer notification

The differences between North American and other date formats can cause a lot of confusion: Is 02-06 the 6th of February or the 2nd of June?

Routific users can now choose the date format for their email or SMS notifications.

Customize your notifications

You can now edit customer notifications in Routific:

• Make changes to the messages your customer will receive.
• See character count and understand SMS costs by segment.
• Easily insert tags so Routific will automatically fill in the correct name, date, ETA window, and notes.
• Fine-tune your ETA promises. Choose your time windows, from 15 minutes to 120 minutes either side of the ETA.
• Get a preview of exactly what your customers will see.

Learn more about how to set up customer notifications

Reuse a past day’s routes for easy setup

Got a Monday that runs like clockwork, same routes every week? You can now re-use any past day's route setup, including drivers, start and end locations, shift times, and tags.

Connect Routific to your Shopify store

If you have a Shopify store, you can now send orders directly to Routific in one click, without exporting and uploading a CSV file.

Read more about how to connect Shopify and Routific.

Track driver on-time stats through the day

Now you can easily see which drivers are on time, early, or running behind. A great way to track delivery progress at a glance!

Warning for unexpected actions in the driver mobile app

Drivers will now receive a pop-up warning to ensure they want to take certain actions. The warnings will appear when drivers are:

• Starting a route earlier than expected
• Completing a delivery when they appear to be far from the stop
• Marking a delivery failed when they appear to be far from the stop
• Choosing to reattempt a stop at a later time

Use tags to apply business rules

Tags let you encode your real-world business logic into Routific.

You can use tags to ensure certain orders will be assigned to certain routes.

Common use cases include:

• You have customers who prefer to be served by a particular delivery driver.
• You have drivers who have specific skills for certain jobs.
• You want to assign certain orders to routes in particular areas of a city (eg. North, South, East, West).
• You have vehicles that can only be assigned certain orders because of height, weight, or equipment.

Learn more about how to use tags in Routific.

Improved customer name display

We’ve made some usability changes both to the dispatcher and mobile apps, most noticeably making the customer name more prominent in both views.

Save customer details

If you have recurring customers, it’s now possible to save their details to a master list you can reuse again and again. Delivery notes, names, and addresses stay attached to each customer, so nothing gets lost between runs.

Learn more about how to use customer profiles.

La app móvil de Routific ahora está disponible en español

The Routific mobile app for drivers is now available in Spanish.

Drivers don’t need to change anything in the Routific app to use Spanish. If a driver’s phone is set to Spanish as the default language, the Routific mobile app will automatically appear in Spanish.

Barcode scanning

Even small delivery mistakes can create big problems: missed meals, frustrated customers, and drivers sent back out to fix errors. That’s why we’re introducing barcode scanning so drivers can scan packages at the door to confirm they’re delivering the right items to the right customer.

Copy routes

Rebuilding similar routes day after day is slow and error-prone. You can now copy an existing route to any date to stay consistent and save time!

Driver App updates

When plans change on the road, drivers need flexibility. Drivers can now:

• Upload proof-of-delivery photos from their phone’s gallery.
• Use a more stable app with fewer bugs and crashes.
• Re-attempt missed stops later in the day.
• Change stop order while en route.

Assign delivery dates per order

When orders aren’t tied to delivery days, planning ahead gets messy. You can now assign delivery dates to orders — including via bulk CSV upload — to keep routes aligned with your schedule.

Flexible constraints for handling overtime and late deliveries

Sometimes you need to bend the rules.

On busy days, you might log a little driver overtime, squeeze in a few extra packages, or deliver just outside the promised time window. That flexibility can make all the difference.

With Routific’s new flexible constraints, you decide how the system should handle those tricky situations:

• Time windows: Allow deliveries to be a bit late, or enforce strict time-windows.
• Shift times: Allow drivers to work overtime, or stop exactly at the end of their shift.
• Capacities: Allow loads to go over route limits, or enforce strictly.

Add new orders without re-optimizing

You can now add any number of orders into an existing route without re-optimizing what you’ve already planned.

Add new orders without re-optimizing

Email verification for added security

If you’re using your email to log into Routific, you’ll be asked to verify that you own it. This extra step helps keep your data secure.

May 29, 2025

Draw routes on the map

Now you can guide the flow of your routes by simply drawing on the map. Just point and click to show the preferred direction — it's that easy.

Driver familiarity

Routific tracks how often a driver has been assigned to a territory and scores their familiarity, helping you choose the right driver, since drivers can be up to 10% faster on roads they know well.

Updates to Routific Insights

Our new tool visualizes your route data so you can uncover trends, track performance, and export reports for any date range—whether it’s a week, a month, or a quarter.

Deliver out of sequence

Sometimes, drivers need to complete deliveries in a different order than what was planned. With our mobile app, they can now easily adjust the route on the go.

Re-attempt skipped stops

When drivers can't deliver on the first try, the Routific mobile app gives them the option to come back at a later time.

Driver analytics

The Insights page shows overall metrics for completed routes and breaks each metric down by driver.

Reverse routes

Dispatchers now have the option to reverse the sequence of routes to steer drivers away from high-traffic areas at certain times.

Insights and analytics

A new Insights page shows metrics for completed routes, and you can export route data across time frames for analysis.